Terms and Policies

When will I be charged?

Seatingzone.com will charge your credit card upon your placement of an order. For security purposes, we do NOT keep credit card numbers and information on file. In some instances, your item may not ship for a few weeks. Placement of an order constitutes your acceptance of this procedure. Please review our return and cancellation policy if you have any further questions.

"Usually Ships In" refers to the number of BUSINESS DAYS it takes the product to leave the distribution facility.

Return Policy

Seatingzone.com offers a 30 day satisfaction guarantee on most products. If for any reason you would like to return or exchange a product simply call us toll free at 1-866-495-0400 or email us at returns@seatingzone.com for a return authorization number. All products must be returned to us in Providence, RI freight prepaid. You will also be responsible for the original outbound freight, which will be deducted, from your return refund. Even though your chair(s) may have shipped without an additional freight charge (free), we still deduct our original outbound freight charge (cost to ship to you). Any assembly fees/additional shipping fees are also not refundable. The product must be in the original shipping container in the original factory packaging with all fillers and parts intact. Many chairs are shipped disassembled and must be repacked the same way to ensure a safe return trip. It is the customer’s responsibility to package the product carefully to prevent any damage in shipment. Customer should insure the product with the carrier of their choice in the case of loss or damage. Chairs must arrive in “As-New” condition to receive credit. Return authorization numbers must be clearly marked on each box. Returns of six (6) or more chairs will be subject to an additional 25% re-stock charge. Certain items are marked ‘non-returnable (NR)’ and will be noted in the description of each product. These items are usually chairs that are ordered in a special fabric or finish.

If you receive a defective product you need to contact us immediately. We will replace the product or send the replacement part (we reserve the right to decide) out at no cost. If you decide you do not want parts or a replacement (at our discretion), the item can be returned under our standard return policy. If your product arrives damaged (always do a thorough visual inspection of the carton and product) and was delivered by either UPS or Fedex Ground, accept the shipment and notify us. We will make the arrangements to expedite replacement parts or replace your product (at our discretion). If your product arrives LTL truck (via a freight carrier), take the time to inspect both the carton and the product itself so you are protected against any possible mishandling from transit. The truck driver is obligated to wait while you make this inspection. If you find the product to be damaged simply note so on the bill of lading and refuse the shipment or the piece(s) that were subject to damage. In all instances, if you sign for the product and find that there is concealed damage you must notify us within 24 hours so that we can make a freight claim with the carrier.

If you think there is any possibility of concealed damage always note this on the bill of lading. Better safe than sorry.

During delivery, the carrier will require the merchandise to be signed for, and it’s very important to inspect the delivery carton for any creases, tears, dents, or holes. Should any of these damages exist, please write that information on the face of the delivery receipt. Failure to properly notate damages or shortages will waive our right (and possibly your right) to file a claim against the carrier on your behalf.

Most of our product ships UPS, Fedex and Fedex Freight and damage is rare. In fact ‘seating’ is the most damage resilient product that we handle, and most of the time all of this is merely pre-cautionary ‘just in case’.

This return policy ONLY relates to chairs. Ergonomic Products, furniture and other casegoods are NOT returnable. Outlet room items are NON-Returnable.

Cancellations

Orders cannot be canceled once they enter the production cycle or leave the distribution facility, which in many cases takes place in the first 24-48 hours of the product delivery cycle. Special orders cannot be canceled once they enter production and are non-returnable.

Orders that have been shipped cannot be canceled and costs for round-trip shipping will be deducted from refunds if orders are refused. Orders that are refused are still considered returns, and as such, the restocking fee (from the manufacturer) and shipping costs both ways will be incurred.

Customer is responsible for checking their orders & confirmation to ensure they are correct. This is particularly important for PHONE orders. If you do NOT receive an e-mail confirmation/receipt, please contact us immediately.

Shipping Costs

All of our products are shipped free of charge (domestic ground) and if there are any charges due to special conditions (residential or remote locations) it will be noted and you will be advised of the charge. If the product is marked "ships Free via UPS or FEDEX," then in fact the product will arrive at your standard UPS/Fedex dropoff location. In the rare case that the chair is large and does not ship via UPS/Fedex you sometimes will be given the option to ask for Inside Delivery. For this added service there is typically a small inside delivery fee should you desire to have the truck line bring your chair into your home of office.

LTL shipments (truck) are always ‘tailgate’ and the product will not be delivered inside unless a special request is submitted to our customer care department. Truckers use loading docks typically to unload and if the carton is large they simply do not have the ability to move it inside. If customer does not have a loading dock, customer will be responsible for "tailgate" delivery. The driver will move item to the rear of the truck, and customer is responsible for unloading.

If you need your product setup and installed in place, contact our customer care people who will assist you in making those arrangements. If you have any kind of special delivery conditions, please note such in the comment field of your shopping cart at check out.

Certain shipments will not be left without a signature, however many items are left at your door since it is likely that the local UPS or Fedex driver has been there before and knows ‘where to leave it’.

If you choose to have your shipment expedited on a rush basis and request a next day or second day delivery option, we can only guarantee that service for the day(s) following the day that it leaves our factory. If you submit your order late in the day it may not leave that day but the next. Always call us when you have an especially ‘hot’ shipment

We do offer shipping to Canada, Alaska and Hawaii. Orders to these states and territories carry special freight costs, duty and brokerage fees (Canada residents are fully responsible to pay) and must be custom quoted. Please e-mail or call us (866-495-0400) with your inquiry.

Seatingzone.com prices include free shipping to every contiguous US destination. If you do not reside within the contiguous US, you may proceed with entering your order through the shopping cart and we will contact you within 24 hours with a confirmed freight rate to your specific location.

We will complete the processing of your order when we hear back from you with your approval on this additional charge for shipments outside of the contiguous US. Shipping charges will not be inclusive of local taxes and duties that could prevail for cross border shipments to your specific country. Failure to pay these fees may result in additional charges.

Satisfaction Guarantee

Our 30-day ‘satisfaction guarantee’ is backed by full warranties from each manufacturer. These warranties can vary from one year to ‘limited lifetime’ but are subject to the normal wear and tear exclusions. If you have a concern or will be using your chair under unusually ‘intensive’ conditions (which is usually more than eight hours a day, five days a week or require a ‘heavy duty’ chair for that office ‘fullback’) call us so we can discuss more specifically what product best fits your requirements. If you are not happy with your purchase within the first 30 days you can return it subject to the conditions as stated under our Return Policy. Our intent is a satisfied customer that places repeat orders. Our mission is to take care of you. This is why we have real people that answer our phones! If you are pleased with our service and products tell others, if you are not tell us!

Price Guarantee

Seatingzone.com offers a ‘meet or beat’ price guarantee on most products. If you see the product advertised elsewhere on the Internet for less call us and we will attempt to match or better the price. Seatingzone.com reserves the right to exclude items incorrectly priced by ‘typos’ or may not offer the price guarantee on products that are being sold as closeouts or products in dissimilar coverings or finishes. Competitor's price must include all the terms and conditions as seatingzone.com (regarding freight, warranty & return policy) and competitor must be an authorized dealer (not an auction site) for the product advertised!

Payment

We accept American Express, Visa, Master Card, Discover, Paypal and Google Checkout. Our shopping site is equipped with an industry standard, SSL (Secure Sockets Layer) technology to ensure that your information is encrypted. Credit card information will remain private and will only be used to process your order. Debit check-cards can have daily cap limits and if your orders size exceeds the cap amount we will process your order in multiple payments. Call us for help in processing your order if your card has a small daily cap limit

Special order chairs will be charged to your credit card when the order is entered at the factory not at the point of order completion.

Price Quotes

If you have a large order please contact us at quotes@seatingzone.com or call us at 866.495.0400 and we can discuss the order size and its qualification for special pricing. We will send you a special price quote that same day.

Sales Tax

Items shipped to the state of Rhode Island will be subject to a 7% sales tax. All other merchandise with destinations elsewhere will not carry a tax. This is a huge savings over buying your product from your local retailer!

Purchase Orders / Faxed Orders

We will accept purchase orders from government agencies, schools, universities and private business but all will be subject to our approval. Call us at 866.495.0400 with any questions or concerns.

You can fax your orders to 401.276.0020 or mail to us at: 36 Branch Avenue, Providence, RI 02904 USA. Always include your e-mail since even purchase orders are run through our system electronically.

Fabric Samples

Seatingzone.com has an extensive library of textile samples on file. If you need to see the fabric or frame of choice on a swatch card, because you are unsure about the color accuracy on our site, you can contact us and we will send one in the mail to you. Colors can vary slightly among different fabric runs, and internet images may be lighter or darker than the actual fabric. In most instances swatch images are close representations (fabric swatches should be requested where shade, color and lighting is important). Wood finishes will also vary between cuttings and can vary due to the graining and characteristics of the wood products themselves. We also carry most wood finish samples in our library. Again, the actual stain may be lighter or darker and some shading may occur. Seatingzone.com does not guarantee color or finish matches (as wood finishes may vary greatly) to images shown on the site. Placement of an order constitutes your acceptance of these finish & fabric disclaimers.

Disclaimer

Repackaged and closeout items are on a "first-come, first served" basis and are subject to prior sale. If an item is sold, and you have placed an order, we will contact you as soon as possible.

Specifications are subject to change. Not responsible for typographical errors. Many of the specifications and features of our products are provided to seatingzone.com by our manufacturers. We cannot be held responsible/liable for mistakes in content and material that has been provided to seatingzone.com.

Seatingzone.com may have links to other internet sites. Most of these sites do not have any relationship with seatingzone.com and we do not necessarily endorse these sites or their products. These links are an accommodation for our visitors and we cannot be held responsible for any of their content.

All disputes regarding this order shall be governed by the laws of the State of Rhode Island and shall be brought in the court of competent jurisdiction within the State of Rhode Island.