Return Policy

Return Policy

Seatingzone.com offers a 30 day satisfaction guarantee on most products. If for any reason you would like to return or exchange a product simply call us toll free at 1-866-495-0400 or email us at returns@seatingzone.com for a return authorization number. All products must be returned to us in Providence, RI freight prepaid. You will also be responsible for the original outbound freight, which will be deducted, from your return refund. Even though your chair(s) may have shipped without an additional freight charge (free), we still deduct our original outbound freight charge (cost to ship to you). Any assembly fees/additional shipping fees are also not refundable. The product must be in the original shipping container in the original factory packaging with all fillers and parts intact. Many chairs are shipped disassembled and must be repacked the same way to ensure a safe return trip. It is the customer’s responsibility to package the product carefully to prevent any damage in shipment. Customer should insure the product with the carrier of their choice in the case of loss or damage. Chairs must arrive in “As-New” condition to receive credit. Return authorization numbers must be clearly marked on each box. Returns of six (6) or more chairs will be subject to an additional 25% re-stock charge. Certain items are marked ‘non-returnable (NR)’ and will be noted in the description of each product. These items are usually chairs that are ordered in a special fabric or finish.

If you receive a defective product you need to contact us immediately. We will replace the product or send the replacement part (we reserve the right to decide) out at no cost. If you decide you do not want parts or a replacement (at our discretion), the item can be returned under our standard return policy. If your product arrives damaged (always do a thorough visual inspection of the carton and product) and was delivered by either UPS or Fedex Ground, accept the shipment and notify us. We will make the arrangements to expedite replacement parts or replace your product (at our discretion). If your product arrives LTL truck (via a freight carrier), take the time to inspect both the carton and the product itself so you are protected against any possible mishandling from transit. The truck driver is obligated to wait while you make this inspection. If you find the product to be damaged simply note so on the bill of lading and refuse the shipment or the piece(s) that were subject to damage. In all instances, if you sign for the product and find that there is concealed damage you must notify us within 24 hours so that we can make a freight claim with the carrier.

If you think there is any possibility of concealed damage always note this on the bill of lading. Better safe than sorry.

During delivery, the carrier will require the merchandise to be signed for, and it’s very important to inspect the delivery carton for any creases, tears, dents, or holes. Should any of these damages exist, please write that information on the face of the delivery receipt. Failure to properly notate damages or shortages will waive our right (and possibly your right) to file a claim against the carrier on your behalf.

Most of our product ships UPS, Fedex and Fedex Freight and damage is rare. In fact ‘seating’ is the most damage resilient product that we handle, and most of the time all of this is merely pre-cautionary ‘just in case’.

This return policy ONLY relates to chairs. Ergonomic Products, furniture and other casegoods are NOT returnable. Outlet room items are NON-Returnable.