FAQs - Discount Office Chairs - No Sales Tax - Free Shipping

Hours of operation:

Our hours of operation are:

Monday – Friday 8:00 AM – 6:00 PM

Saturdays 9:00 AM – 1:00 PM EST

How do I contact you?

You can call us Toll Free at 1-866-495-0400 or International at 1-401-276-0000
Fax us at 401.276.0020
You can also e-mail us.

What is your mailing address?

Seatingzone.com
36 Branch Avenue
Providence, RI 02904 USA

What types of payments do you accept?

We accept Visa, MasterCard, American Express and Discover

When will my credit card be charged?

Your credit card will be charged within 24 hours of order placement. You will receive an e-mail order confirmation. Please review this acknowledgement for accuracy.

What about sales tax?

Seatingzone.com only applies sales tax to your order if you are a customer located within the state of Rhode Island.

Do you accept purchase orders?

We do accept purchase orders from government agencies and schools. Acceptance of the order does not constitute credit approval. This will be subject to review and we reserve the right to accept or deny on the basis of customers credit worthiness. We will also accept purchase orders form companies that have made arrangements for payment in advance. You can also fax us your order if you include your credit card specifics including the type of card, number and security code along with the name on the card. This information is completely protected for your security.

What if I have a question?

Seatingzone.com has a trained staff that you can contact directly on a toll free line at 1-866-495-0400 or e-mail us. We will happly assist you, from arranging special delivery of your computer chair or reception furniture, to answering technical product questions. Our staff is specifically trained in the field of office furniture with an emphasis on office seating.

What if I need a product that is not on your site?

The co-founders of seatingzone.com have a combined industry contact base that spans 50 years. We can procure any kind of office chair, home office chair or lobby furniture built by our trading partners and can most likely acquire products from vendors that are not currently on our site. Please e-mail us or call 866.495.0400.

Does your product require assembly?

Most of the chairs on our web site require some form of assembly. Manufacturers keep the products partially disassembled so that UPS and Fedex can easily ship them. In the long run, this is a cost savings to you. If you need to have your order placed inside and assembled, please
e-mail us. Practically speaking, it is much more cost effective if you do the placement and assembly by yourself or with your office handyman.  Please remember, it can be difficult to disassemble a chair once it is assembled.  Please read all instructions carefully!

Do I pay for shipping?

No, all of seatingzone.com products are shipped free via domestic ground service(on occasion, a LTL carrier may charge a residential drop-off fee, this is visible when you place an order). If you need an order expedited, please call us to get an exact rate for specific shipping to your destination or e-mail us.

What sort of shipping service can I expect?

Products leave the factories within accurate time windows as noted on every product detail page. Transit times will vary but you can track your shipment to the minute through the carrier’s site. Standard ground service will bring your chair to your door or dock, but no further. If you need inside delivery or set-up you must contact us or make a notation at the time of order placement. We will make arrangements with the appropriate carriers to implement your request. This will result in possible special delivery service fees.

What if I need to return the product?

We have in place a 30-day satisfaction guarantee that will protect you if you are not pleased with your office seating purchase. Certain chairs cannot be returned to us (unless they are factory defective) and are noted on our site and at the point of checkout. Chairs that are typically exempt from return are those that are built in special order fabrics, those which are, designated ‘NR’ (non-returnable) throughout our site or chairs that are highly specialized. Most of our products can be sent back if you are not 100% pleased. In all cases, call us or e-mail us so that we can assist you in the return process.

All returns are subject to our standard return policy that specifies that you will be charged both the original outbound freight charge (which was included in your price) and the return freight charge. You are responsible for making the return freight arrangements with the appropriate carrier and for sending the product to us in Providence freight prepaid. We will not accept collect freight shipments. Returns of more than 6 chairs will be subject to a 25% handling fee. Chairs must be in re-salable condition and in the original factory packaging. You must take the time to ensure that the product is properly repacked so that it travels back to us safely.

Please review the complete return policy under the Terms and Policies section of this site.

What if I need to cancel my order?

Once the product leaves the factory or distribution center, your order cannot be canceled. This usually occurs within the first 24-48 hours of the product delivery cycle. Our orders are placed the same day that we receive them and we have little flexibility for canceling once underway. If you place an order that requires a ‘non-stock’ fabric, and is not shipped right from stock, we do stand a better chance of catching it before it enters production. Again, once the order is in the factory/production schedule, it cannot be altered or canceled. Be assured, that we will work with you in assisting in ‘order changes’ when requested.

How do your warranties work?

All of our products are backed by specific manufacturer warranties. Seatingzone.com will assist you with warranty claims if you bought the product from us. Warranties usually exclude fabrics and foam, which can be subjected to unusually high wear in certain work environments. Warranties almost always cover the basic structural components of the chairs but may exclude the gas cylinders and certain other key components of your office chair. Please review the warranty as listed within the product pages.

What if I see the same product on the web for less?

We will attempt to match or beat any office chair or ergonomic chair price. Please contact us for a quote by e-mail us at or call us at 1-866-495-0400.  Competitor's price must include all the terms and conditions as seatingzone.com(regarding freight, warranty & return policy) and competitor must be an authorized dealer(not an auction site) for the product advertised!

Do you share any information with 3rd parties?

Seatingzone.com will not share any information with a third party or affiliate company. All records and transactions are protected and carefully stored on our state of the art servers.

Do you send out fabric swatches?

Our digital swatch images are very high quality. If you have a large order, or just need to be sure that the textile choice will work perfectly for your desk chair, captain chair, or any other kind of office chair, please contact us and we will search our library and send you a card if we have one on hand.  Seatingzone does not guarantee the appearance of any fabrics/ finishes on our site.  Please see our options under our "Terms & Policies" page!

What if I have a large order?

If you have a large multiple piece order that exceeds $2,500, please contact us. We will need some information before we send our quote out to you.

What if I would like to comment on your site or suggest an improvement?

We love to hear from our customers. We treasure comments on products that you would like to see us carry, products that we should add and of course your own personal reviews of the chairs that you bought from us! e-mail us and please give us your opinions and reviews. This will be kept confidential and not shared with other customers or be exposed on the web.