Cancellations

Orders cannot be canceled once they enter the production cycle or leave the distribution facility, which in many cases takes place in the first 24-48 hours of the product delivery cycle. Special orders cannot be canceled once they enter production and are non-returnable.

Orders that have been shipped cannot be canceled and costs for round-trip shipping will be deducted from refunds if orders are refused. Orders that are refused are still considered returns, and as such, the restocking fee (from the manufacturer) and shipping costs both ways will be incurred.

Customer is responsible for checking their orders & confirmation to ensure they are correct. This is particularly important for PHONE orders. If you do NOT receive an e-mail confirmation/receipt, please contact us immediately.